Shipping Policy

Shipping Policy – Let’s Get You Styled!

Hey there, style icon! We know you’re excited to get your hands on your new look — and we’re just as excited to deliver it. Here’s everything you need to know about how your order gets from our shop to your doorstep.

How Soon Will I Be Slaying in My Order?

We start prepping your order right after you hit that “Place Order” button.

• Processing Time: 1–3 business days to get your order packed, quality-checked, and ready to go.

   

• Peak Times: During sales or holiday seasons, it might take an extra day or two, but we promise it’s worth the wait!

   

Delivery Options – Choose Your Vibe

We’ve partnered with top carriers to get your items to you quickly and safely.

• Standard Shipping: 3–7 business days — our most popular option!

   

• Express Shipping: 2–3 business days — for the “I need it now!” crew.

   

• Overnight Shipping: Need it yesterday? Select this at checkout if available in your area.

   

What’s the Damage on Shipping?

• Flat Rate Standard Shipping: Calculated at checkout based on your location and order weight.

   

Where’s My Order?

As soon as your order ships, we’ll send you a tracking number faster than you can say “outfit goals.”

• You’ll get an email with your link to track.

   

• Or log in to your account to check your order status anytime.

   

Do You Ship Internationally?

We do ship worldwide to most fashion capitals (and the rest of the world too 😉).

• Delivery Time: 7–21 business days depending on your location.

   

• Heads Up: Customs fees, import taxes, and duties are not included — and may apply based on your country’s policies.

   

Something Went Wrong?

We totally get how frustrating delays or issues can be. Here’s what you need to know:

• Lost or Stolen Packages: If your package shows as delivered but you can’t find it, contact the carrier first. Still stuck? Reach out, we’ll do our best to help!

   

• Wrong Shipping Address: Double-check your details before checkout. If something looks off, email us ASAP.

   

Can I Change or Cancel My Order?

• Changes: Made a mistake? You have 2 hours after placing your order to email us with any changes.

   

• Cancellations: Once it’s shipped, we can’t cancel — it’s already on its way to your closet!

   

Still Have Questions?

We’ve got answers — and outfit inspo.
Hit us up anytime at [email protected], call us at +27 83 258 4532, or slide into our DMs on social.

Thanks for shopping with MedStyle Boutique — where your style always ships with love. 💖